Delivery & Returns
We want you to feel spoilt, so we offer UK delivery for just £3.50 on all Taylor Blake shoes no matter how many pairs you order. (Yippee!)
|UK Delivery||Cost||Delivery Time|
|Standard Hermes Delivery||£3.50||3 Working Days|
|Royal Mail Next Day Delivery||£8.00||Before 1pm (Next Working Day)|
You don't have to live in the UK to get your hands on a pair of Taylor Blakes...
|International Delivery||Cost||Delivery Time|
|Royal Mail Europe||£8.00||5-7 Working Days|
|Royal Mail Worldwide||£12.00||5-10 Working Days|
If you are not completely besotted with your new shoes, you can return them to us for FREE within 14 days of purchase. If you keep them longer than 14 days, unfortunately we can’t offer you a refund or exchange. The returns process for international orders is the same as for our customers in the UK, but unfortunately we can not offer free returns from overseas at this time.
To be eligible for a return, the shoes must be unused with the protective film on the sole still intact and in the same condition that you received them. They must also be in their original packaging.
If you'd like to return your shoes, please contact us at firstname.lastname@example.org so we can organise a Hermes collection and email you the necessary courier labels for your return package.
The Returns address is:
5 Church Lane,
If you are returning items from outside of the UK, please clearly mark your package 'RETURNED GOODS' to avoid any customs charges. We cannot be responsible for any returns custom charges.
Once your return is received and we've checked that the shoes are in their original condition, we will send you an email to notify you that we have received your returned item and if we have approved or rejected your refund.
If your return is approved then your refund will be processed and a credit for the cost of the shoes that you are returning will automatically be sent to your original method of payment within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund within 14 days, first check your bank account or paypal account and then please contact us at email@example.com with your order number and/or customer details and we will look into it for you.
Only regular priced items may be returned, unfortunately sale items cannot be returned or refunded.
We take great pride in the superior quality of our shoes, but if you find a manufacturing fault with our shoes we are very sorry about that. Please email us at firstname.lastname@example.org with details of the fault, and some pictures if you can, and we will be in touch to organise an exchange or a refund.
We are happy to accept exchanges. Please contact us at email@example.com with your order details and which shoes you'd like to exchange for and we will organise it all.
If you have any questions regarding any of this, just call us on 07708 553 593 Mon – Fri 9am to 5pm or email us at firstname.lastname@example.org